All course payments are non refundable but you can rebook on the next course.
Incorrect Delivery Information
Please make sure you enter the correct delivery address details when making an order. Kazzhair UK Ltd shall not be held liable for incorrect details entered by the customer. In the unfortunate circumstance when an item is delivered to an incorrect or incomplete address, we are under no obligation to issue a refund or send a replacement of goods. If returning an item/s to us and the incorrect details have been entered, we cannot be held responsible or issue a refund or replacement for goods we do not receive. The correct return address will be issued to the consumer if for any reason an item needs to be returned, and it will be the customer’s responsibility to enter these details correctly. We will however try to resolve any issues of incorrect delivery with the courier.
Returns and Exchanges
Due to the hygienic nature of all hair products, Kazzhair UK Ltd can only accept items returned for exchange or refund if unopened and in the original packaging.
Hair and packaging that has been opened or exposed to handling, has been worn, or is visibly damaged due to handling will not be accepted for exchange or a refund.
Please ensure you are happy with our product before application. Any disparity in style/colour/quality must be corrected before the packs are opened so they can be returned to us in a sellable condition.
Please ensure a professional installs your hair extensions. We can accept no liability for any damage caused by a salon or third party as this falls within the jurisdiction of the extensionist/salon and client contract and is therefore the responsibility of the extensionist/salon.
Kazzhair UK Ltd cannot be held responsible for any damage caused from incorrect maintenance and the use of non-recommended aftercare products.
All refunds or exchanges must be requested within 14 days of purchase.
If you decide to return an item to us for a refund or exchange within 14 days of the purchase date, you must contact us prior to sending any item by emailing us at firstname.lastname@example.org . Please state your full name and the reason why you are returning the item.
Please be advised that the customer must pay for the delivery if they choose to return an item to us. If exchanging an item, the customer must also pay the delivery costs back to them.
- Contact the manufacturer directly
- Return the item without contacting Kazzhair.co.uk and obtaining instructions on how to do so
- Discard any original packaging or paperwork that came with your item
- Wait longer than 3 business days of receipt of your item to contact us about an issue
* Please note: Returns cannot be accepted on merchandise:
- After it has been altered or damaged
- If it is past 7 days of receipt of your itemIf it is returned without prior notice